Overview

*All sales are final*, and we do not issue cash or credit card refunds. However, we gladly offer exchanges for eligible parts and accessories within 14 days of your original purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging.

Eligibility Requirements

To qualify for an exchange, your item must meet the following conditions:

  • Unused & Uninstalled: Parts must show zero signs of physical use or has not been modified
  • Original Packaging: Items must be returned in their original, undamaged packaging with all the manuals & hardware
  • Proof of Purchase: The copy of valid original receipt or invoice must accompany with the returned item

*PLEASE DO NOT SEND YOUR ITEMS TO THE MANUFACTURER*

Non-Exchangeable Items

Due to the nature of the industry’s safety measure and manufacturer standards, the following products are strictly non-returnable and non-exchangeable.

  • Electronic Items: Any electronic items with sensors, relays, or computer that have been unsealed, plugged in, or installed.
  • Consumable Items: Engine additives, cabin air filter & engine air filter, air freshener, car cleaning chemical proudcts  
  • Special Order Merchandise: Items that have been specifically ordered from your requests are not eligible for return or exchange unless they are defective or damaged. 

The Exchange Process

  1. Contact Us: Reach out to our customer support to initiate an exchange procedure. We will process to your request same day during our business hours.
  2. Shipping: Customers are responsible for all return and exchange shipping cost, unless product is defective or shipped to you by error.
  3. Inspection: All returned items undergo a mandatory multi-step inspection. If an item is deemed installed, used, or damaged by the customer, the exchange will be denied, and the item will be returned to the customer at their expense. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Chrisson@HQautosalon.com and send your item to: *HQ Auto 12345 address*

Defective or Misdirected Items

If you received a defective part or an item shipped to you by error, we will replace it with the correct item at no additional cost. Please notify us within 5 days of delivery to qualify for an exchange.

*Please Contact Chrisson@HQAutosalon.com for any questions related with exchange & returns*