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Ordering and payment
1. Q: How do purchase product from this website?
A: You can purchase items by using our online platform. Once you make a selection for the product of your choice, you can add it to cart and simply go through the checkout process as a guest
or open an account with us, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
2. Q: What are the some of main advantages from online shopping?
Speeding up the process: By ordering from online, you can browse your potential purchase from anywhere at any time, avoid crowdedness during peak hours.
Traceability: You will have easy access to all of your previous orders at your convenience by simply logging into your customer account or email.
Specialty Access: Find hard-to-find items or specific variations that may not be available in typical retail store settings.
3. Q: What information should I input when ordering?
A: Our online ordering system will ask for all the necessary information you should submit for your purchase. Please follow the prompt and enter the accurate information so we can accordingly process and finalize your order in a timed manner.
4. Q: What payment methods can I use?
A: We accept all major debit/credit cards.
5. Q: What should I do if the payment is not accepted?
A: When your initial payment has failed from making a purchase on our website, please try to make your purchase again within several minutes. If the payment is still not accepted after a second attempt, please contact your financial institution for further assistance.
6. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
7. Q: How do you determine shipping cost?
A: Cost of the shipping varies depending on the distance, carrier and weight of the item. You will see the final cost along with the shipping fee during the checkout process before the payment is made for your purchase.
8. Q: What are the terms and conditions?
A: You can check our the terms and conditions by click here
9. Q: Do you accept large quantity or bulk order?
Unfortunately, do not accept large quantity or bulk order at this time.
10. Q: Can I cancel my order?
A: If you would like to cancel your order, or made an order by mistake, please contact us within 1 business day to validate the cancellation of purchase. Once we have already processed your order after 24 hours from your purchase, you will need to contact us and follow our return process after you have received the product.
*Customer is responsible to return their item to us if they failed to submit order cancellation within 24hour of their purchase*
11. Q: How to contact customer service?
A: If you have any questions regarding our online store (ordering, account questions, questions about our products), please contact Chrisson@HQautosalon.com.
Your account
15. Q: How do create an account?
A: Go to my account and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed, and you will be notified.
16. Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?” And Instruction on password retrieval will be send to your email.
17. Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to my account page and log in, then click “my account” and “edit”. Here you can change all your contact information.
18. Q: Security
A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
